Frequently Asked Questions
Choosing a wellness provider is an important step, and it’s natural to have questions. Below are answers to some of the most common questions patients ask, from how appointments work to how medications are delivered. If you don’t see your question here, our team is always happy to help.
General Questions
We offer a wide range of services, including primary care and personalized plans for weight management, peptide therapy, testosterone therapy, female hormone support, sexual wellness, and hair restoration. Each plan is tailored to your individual needs and goals.
Telemedicine allows you to connect with your provider using your phone, tablet, or computer. This technology makes it possible to receive care, guidance, and prescriptions without visiting a physical office.
This is a fully virtual practice. All consultations and appointments take place through a secure, HIPAA-compliant video platform, allowing patients in 41 states to access care from home.
How does the process work if I cannot come in person?
All appointments are conducted virtually, so you can meet with your provider from wherever you are. This makes care convenient and accessible without the need to travel.
What makes this approach different from other wellness clinics?
Care is built around the individual. Through a partnership with Elevis Medical Group, patients have access to providers who stay involved throughout the process and offer ongoing support and check-ins. Prescriptions are sourced from licensed compounding pharmacies selected for quality.
Why is a credit card required to book?
A card on file helps streamline order processing after your consultation and reduces missed appointments. A $100 no-show fee applies to appointments missed without notice.
All patients begin with a free consultation with an Elevis provider. If appropriate, your provider will submit your prescription, and your order will be processed after the appointment.
Insurance is not accepted. However, HSA and FSA accounts, as well as CareCredit, can be used. Let your provider know during your consultation if you plan to use one of these options.
Medication & Orders
When will my medication arrive?
Medications are compounded specifically for you once your order is processed. You will receive a tracking notification within 7 to 10 business days from the time your order is processed, which is typically when your card is charged. Delivery may take up to 14 business days. Weekends and holidays are not included.
Medications ship directly from the compounding pharmacy using UPS or FedEx. If your prescriptions come from different pharmacy partners, they may arrive separately and from different carriers.
How do I receive tracking information?
Tracking details are sent once your order has shipped or a shipping label has been created. Notifications may come directly from Elevis Medical Group or from the pharmacy that fulfilled your prescription. You may receive multiple tracking numbers if your medications ship separately.
How long is my medication good for?
Each vial includes a beyond-use date printed on the label. Contact your provider if you have questions about how long you can use your medication.
Your prescribed dose is printed on the vial and reviewed with you by your provider. Even if you reorder the same medication, the dose may vary due to pharmacy sourcing. Always follow the instructions provided with your current vial.
How do I inject my medication?
Step 1: Clean the top of the vial with an alcohol swab and remove the syringe caps. Step 2: Turn the vial upside down, insert the needle, and draw your prescribed dose. Step 3: Clean the injection site, gently pinch the skin, insert the needle, and inject the medication. Step 4: Remove the needle, recap it carefully, and dispose of it safely.
Most injectable medications should be kept refrigerated to maintain stability. Always follow the storage instructions included with your prescription.
My medication arrived warm. What should I do?
Medications are shipped in temperature-controlled packaging to help maintain stability. If your medication has been outside of refrigeration for more than 24 hours, place it in the refrigerator for another 24 hours before use. If you believe your medication has been exposed to extreme temperatures or have any concerns, contact your provider for guidance.
You will receive an automated reminder before your medication runs out. Contact your provider to begin the refill process.
Labs & Blood Testing
Not all patients require lab work. Patients receiving peptide or hormone support are more likely to need testing. Your provider will guide you based on your individual needs.
Where do I go for lab testing?
Lab testing is typically completed through a nearby Labcorp location. You can search for a convenient location, schedule your appointment, and follow the instructions provided by the testing site. Once your results are complete, they will be sent to your patient portal, and you will be notified when they are ready.
Can I use recent lab results from another provider?
In many cases, yes. Your provider will review your results to confirm they include the required markers. You can upload them to your patient portal under the Documents section or email them to contact@elevismed.com. You may also discuss them during your consultation, or schedule a complimentary one to confirm whether they qualify.
Do hair restoration and sexual wellness treatments require bloodwork?
In most cases, no. These services typically require only a review of the health history and a consultation.
Account & Support
How do I access my patient portal?
After creating your account, you will receive login details by email. The portal is available 24/7 and allows you to schedule appointments, view results, message your provider, manage prescriptions, and update your medical information.
What if I forget my login information?
Your account uses two-factor authentication, so no password is required. If you have trouble accessing your account, support can assist you.
How do I contact customer support?
Support is available Monday through Thursday from 8 AM to 5 PM EST and Friday from 8 AM to 3 PM EST. You can reach the team by phone or email. After-hours assistance is available for urgent concerns, and most inquiries are answered the next business day.
What are your hours of operation?
Support staff are available during standard weekday hours, with limited weekend availability by request. Providers may offer additional appointment times, including weekends.
Yes. Contact customer support to request a provider change, and the team will help coordinate your transition.
What if I have an urgent medical concern?
For emergencies, call 911 or go to the nearest emergency room. For urgent concerns that are not emergencies, you can contact your provider through the patient portal messaging system.
Start Your Wellness Plan Today
Your health goals deserve thoughtful support and guidance. Whether you are exploring weight management, hormone balance, or other wellness options, our team is here to help.
Schedule your complimentary consultation at Natural Health Practices today and connect with a provider who will take the time to understand your goals and support your next step toward better health!
