Frequently Asked Questions
Choosing a wellness provider is an important step, and it’s natural to have questions. Below are answers to some of the most common questions patients ask, from how appointments work to how medications are delivered. If you don’t see your question here, our team is always happy to help.
General Questions
We offer a range of wellness and medical services designed to support your health goals. These include primary care consultations and personalized plans for weight management, peptide therapy, testosterone therapy, female hormone therapy, sexual wellness, and hair restoration. Your provider will work with you to create a plan that fits your needs and lifestyle.
What is telemedicine?
Telemedicine allows you to meet with a healthcare provider virtually using a computer, tablet, or smartphone. Through secure video visits, you can receive care and guidance without traveling to an office. Many of our services, including weight management, peptide therapy, hormone support, and sexual wellness consultations, can be accessed conveniently from home.
What makes your clinic different from other wellness and weight loss clinics?
Our focus is on personalized care and meaningful support for every patient. Through our partnership with Elevis Medical Group, you’ll work with experienced providers who take time to understand your goals and help guide your progress. Our team offers ongoing check-ins while sourcing high-quality medications from licensed compounding pharmacies nationwide.
Where is your office located?
Our clinic operates through telemedicine, so appointments take place virtually. You’ll meet with your provider through a secure, HIPAA-compliant video platform from the comfort of your home. Through this model, we can serve patients in 41 states across the United States.
Why do I need to place a card on file when booking an appointment?
A card on file helps streamline the process so your prescription can be processed quickly after your consultation. It also helps protect appointment availability for all patients. If an appointment is missed without notice, a $100 no show fee may apply.
Do you accept insurance?
We do not bill insurance directly. However, many patients use Health Savings Accounts, Flexible Spending Accounts, or CareCredit to help manage costs. If you plan to use one of these options, your provider can help guide you through the process.
Medication & Orders
To begin, schedule a complimentary consultation with one of our Elevis providers. During this visit, your provider will review your health history, discuss your goals, and determine whether a prescription is appropriate. If it is, your order will be placed following the consultation.
When will my medications arrive?
Your prescriptions are compounded specifically for you once the order is processed. After the charge appears on your card, you’ll receive a shipping notification within 7 to 10 business days. Delivery may take up to 14 business days, depending on the pharmacy. Weekends and holidays are not included in this timeline.
How are medications shipped?
Medications ship directly from our partner pharmacies using carriers such as UPS or FedEx. Because prescriptions may come from different pharmacy partners, they may arrive in separate packages or on different days.
How will I receive tracking information?
Tracking information is sent once your medication ships or when the shipping label is created. Notifications may come from Elevis Medical Group or directly from the pharmacy preparing your prescription. If your order includes multiple medications, you may receive more than one tracking update.
How long are my medications good for?
Each vial includes a beyond-use date printed on the label. This date indicates how long the medication remains suitable for use when stored properly. If you have questions about the timing, your provider can provide more guidance.
What dose should I take?
Your prescribed dose will be listed clearly on the medication label, and your provider will review the instructions during your consultation. Even if you receive the same medication again later, the dose may vary slightly depending on the pharmacy source, so always review the instructions before administering.
How do I request a refill?
Before your current medication runs out, you’ll receive an automated reminder. At that point, simply contact your provider to begin the refill process and continue your care plan.
How do I inject my medication?
Your medication will include instructions for safe use. Typically, you will clean the vial with an alcohol swab, draw the correct dose into the syringe, clean the injection site, and administer the medication as directed. After use, carefully recap and dispose of the needle according to the provided instructions.
My medication arrived warm. Is that normal?
Medications are shipped in insulated packaging to help maintain stability during transit. If your package has been unrefrigerated for more than 24 hours, place the medication in the refrigerator for another 24 hours before using it. If you believe it may have been exposed to extreme temperatures, contact your provider so we can help determine the next steps.
Labs & Blood Testing
Does every patient need blood testing?
Not every patient will require laboratory testing. Some therapies, such as weight management or hormone support, may involve lab work so your provider can better understand your health profile. Your provider will let you know during your consultation if testing is recommended.
Where do I complete blood testing?
Lab work can usually be completed at a nearby Labcorp location. Using their online location search tool, you can find a convenient site and schedule an appointment. After your blood draw, results are shared with Elevis and uploaded to your patient portal.
Do I need blood work for hair restoration or sexual wellness services?
In most cases, blood work is not required for hair restoration or sexual wellness prescriptions. These therapies usually involve a review of the health history and a consultation with one of our providers.
Can I use recent lab results from another clinic?
Recent lab results from another provider can often be used if they include the key markers needed for evaluation. You can upload these results to your patient portal or email them to our team. A provider will review them and let you know if additional testing is needed.
Account & Support
How do I access my patient portal?
After creating your account, you’ll receive login instructions by email. The patient portal allows you to schedule appointments, view lab results, message your provider, manage prescriptions, and update medical information. It’s accessible anytime from any device.
What if I forget my login information?
Our system uses two-factor authentication rather than a traditional password. If you have trouble accessing your account, our support team will help you regain access quickly.
How do I contact customer support?
Our support team is available Monday through Friday from 8 AM to 5 PM EST. You can reach us by phone or email, and most questions are answered by the next business day. After-hours support is available for urgent concerns.
What should I do if I need urgent medical care?
If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. For urgent but non-emergency concerns, you can contact your provider through the patient messaging system.
Can I switch providers?
Yes. If you’d like to work with a different provider in our network, contact customer support and request a transfer. Our team will help ensure a smooth transition and continuity in your care.
What are your hours of operation?
Elevis Medical Group support staff is available Monday through Thursday from 8 AM to 5 PM EST and Friday from 8 AM to 3 PM EST, excluding holidays. Providers also offer weekend appointments. Weekend support from staff can be arranged when needed.
Start Your Wellness Plan Today
Your health goals deserve thoughtful support and guidance. Whether you are exploring weight management, hormone balance, or other wellness options, our team is here to help.
Schedule your complimentary consultation at Natural Health Practices today and connect with a provider who will take the time to understand your goals and support your next step toward better health!
